1. Overview
Klimb is a software-as-a-service (SaaS) product operated by GoodLives. Because Klimb delivers digital access rather than physical goods, there is nothing to “return” - this policy covers cancellations and refunds for paid subscriptions. It should be read alongside our Terms of Service.
2. Free plan
The Free plan costs nothing and can be used for as long as you like. Nothing on the Free plan is billable, so there is nothing to refund. You can stop using it or delete your account at any time from Settings → Profile.
3. Cancelling a paid subscription
- You can cancel any paid plan yourself, any time, from Settings → Billing (or by emailing us at the address below).
- On cancellation your plan stays active until the end of the billing period you have already paid for - you keep access to paid features until then, and you are not billed again.
- Cancelling does not automatically delete your data. To remove your data, delete the project or your account.
4. Refund eligibility
- Monthly plans: you can cancel at any time, but the current month is non-refundable - your subscription simply does not renew for the next month.
- Annual plans: if you cancel within 30 days of the initial purchase or renewal, you are eligible for a pro-rata refund for the unused, full remaining months of that annual term. After 30 days, an annual term is non-refundable but will not auto-renew if cancelled.
- Duplicate or failed charges: if you are accidentally charged twice, or charged for a payment that failed to activate your plan, we refund the erroneous charge in full.
- Service failure on our side: if a paid feature is unavailable for an extended period due to a fault on our side and we cannot resolve it, contact us - we review such cases individually and may issue a partial or full refund or account credit.
5. What is non-refundable
- The current (already-started) billing month on monthly plans.
- AI credits and metered usage already consumed - once AI features (article generation, analysis, research chat, etc.) have run, the compute is spent and cannot be refunded.
- Apify / third-party pass-through usage already incurred on premium plans, billed at our cost.
- Annual terms cancelled after the 30-day window described above.
We do not provide refunds for dissatisfaction with SEO outcomes. SEO results depend on many factors outside our control, and Klimb provides tooling and recommendations, not guaranteed rankings.
6. How to request a refund
Email sakshi@goodlives.in from the address on your account with your registered email and, if handy, the invoice or payment reference. We typically acknowledge refund requests within 2 business days.
7. Refund timelines & method
Approved refunds are issued to the original payment method through our payment processor, Razorpay. Once approved, we initiate the refund within 5-7 business days. The time for the amount to appear on your statement after that depends on your bank or card issuer and is outside our control.
8. Chargebacks
If you believe a charge is wrong, please contact us first - we can almost always resolve it faster than a bank dispute. Raising a chargeback without contacting us may lead to suspension of the account while the dispute is investigated.
9. Governing law
This policy is governed by the laws of India. Any dispute relating to cancellations or refunds is subject to the exclusive jurisdiction of the courts of Gurugram, Haryana.
10. Contact
Questions about a cancellation or refund: sakshi@goodlives.in
GoodLives
3212, DLF Phase 4, Gurugram, Haryana 122002, India